Resident & Family Resources
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Supporting Residents and Families with Clarity and Compassion
At Springfield Pharmacy LTC Wellness Services, we believe informed families are empowered families. Our Resident & Family Resources are designed to make medication understanding and access easy—supporting confidence, communication, and peace of mind.
How We Help
Medication Education
Clear explanations of medication purposes, dosing, and timing to improve adherence and understanding.
Refill Coordination
Direct communication with facility staff ensures residents never miss a dose or experience interruptions.
Financial Guidance
Assistance navigating insurance, copayments, and prior authorizations for stress-free medication access.
Safety Information
Guidance on proper medication storage, disposal, and emergency response.
24/7 Pharmacist Support
Families and caregivers can reach a licensed pharmacist anytime for urgent questions.
A Bridge Between Pharmacy, Facility, and Family
We collaborate closely with caregivers, healthcare providers, and facility staff to develop comprehensive medication plans that are clear, understandable, and tailored to each patient's needs. We emphasize transparent communication to ensure that every detail about medications is shared effectively, reducing the risk of errors. Families are encouraged to ask questions, seek updates, and express any concerns, knowing that our pharmacy is dedicated to advocating for their loved one’s safety and well-being at all times. Our goal is to provide reassurance and exceptional care in every interaction.